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BT email addresses
Some students with @btinternet.com email addresses have reported that they are not receiving some of the automated messages sent out when a course is running, such as the "your tutor has now opened the course" and "new message from your tutor" notifications.
Here are the steps for BT email account holders to check if any Pharos Tutors emails are on the Blocked senders list and to add them to the Safe senders list.
- Log into your BT Mail account via the web.
- In the top right corner, you’ll see your email address. Click here, then click Settings.
- In the left-hand menu, click Mail, then click Blocked senders.
- Check the list for any Pharos tutors' emails. If any are found, click on the email to tick the box, then click Delete.
- In the left-hand menu, click Safe senders.
- Enter each of the following email addresses in the Email box, clicking the + Add button after each one. When finished, click Save:
- info@pharostutors.com
- admin@pharostutors.com
- messages@pharostutors.com